Top 3 Strategies for Internal Business Improvement
All businesses, especially startups, are constantly looking for ways to improve. A business can get better in many different ways – cost-cutting, higher customer satisfaction, better employee programs… the list goes on. Whether they’re refining already established processes or innovating new products and services, everyone is looking to get better. Here are a few strategies for internal business improvement.
1. Collect feedback from everyone.
While customer feedback is important, it’s only one half of the coin. You need to make sure that you’re also gathering feedback from your employees, and encouraging them to do so. Even your entry-level employees and interns have things to say, and they may be things that are vital to job satisfaction. Maybe the software they’re using is buggy and they have a better alternative. Maybe customers are reacting negatively to a particular line in the script. Unless you’re the one doing the job, it can be difficult to understand the intricacies of the job’s tasks, and thus it’s difficult to understand how the job can be improved. Many people underestimate just how much feedback can influence business improvement.
2. Automate what you can.
You can talk all you want about robots taking over the world, but the fact of the matter is that automated programs are flexible and incredibly reliable. Great tools like Zapier can help you automate various aspects of your business, from scheduling appointments to filling out entire proposals. Programs that can get everything done in the click of a button are increasing efficiency. Automation may require a lot of upfront work, but the time and cost it saves later on makes it a good investment to improve your business. Just make sure to leave any creative work to the humans, though. Robots aren’t too good at that yet.
3. Make it easy to communicate.
Plenty of businesses fall apart from the inside, and that is mostly due to the lack of streamlined communication. Having easily accessible communication networks will ensure that everyone is in the know at all times. Did Project M get cancelled? Let’s make sure everyone who was working on it knows. Another benefit of streamlined communication is how empowering it is for employees. Maybe someone has a great idea for implementing a new program? The communication network makes it easy for them to share their idea and receive feedback from their co-workers and supervisors. Most networks also allow for archiving so past chat logs can be easily accessed for quick reference. One popular and free communication application is Slack, which was actually used by NASA for the Mars rover.
Written by: Juan Juy